No cash refunds.
Store credit will be given for full amount on unopened, undamaged hard goods within 30 days of purchase with a receipt. Damaged goods (manufacturer defect) will be replaced with like item or returned to manufacturer for repair/replacement depending on manufacturer warranty.
No guarantee on coral or inverts. Health of coral depends too heavily on individual tank parameters, proper lighting, and placement. Inverts are very sensitive to changing water parameters, and we cannot be responsible for improper acclimation. We take every precaution to keep our animals healthy while in our care, and do not sell animals that we feel are unhealthy.
We offer store credit for fish that have been through the quarantine process that die within 7 days of purchase, with a receipt, water sample from your tank, and proof of death (body or good quality photo). You must contact us within the 7 day time period. You have to come in within 8 days to receive credit. The 7 day guarantee excludes wrasse and anthias. Wrasse and anthias have a 24 hour guarantee after the quarantine process. You must contact us within 24 hours and come in within 48 hours to receive credit. No guarantee on fish sold out of quarantine tanks. No credit for fish that have come to an untimely death due to power heads, overflows, bullying, jumping out of tank, etc. No credit will be given for fish that are returned due to circumstances that are out of Triton Marine's control: bullying by other fish, illness, nipping at coral or inverts, buyer's remorse, etc.
Store credit will be issued for DOA items at the discretion of Triton Marine. Customer is responsible for shipping of item replacing DOA item. DOA credits cannot be used toward sale items.