Shipping & D.O.A Policy
Our fish, coral and Inverts are shipped in 100% synthetic seawater which is properly mixed and aerated prior to packing. No chemicals or tranquilizers are used in the shipping water. Fish are kept and shipped at a specific gravity at 1.022-1.026 and invertebrates are kept and shipped at 1.023-1.025. All of our fish and invertebrates are packed in heavy duty polyethylene bags custom made for each item to insure safe arrival. In addition, most of our bags utilize black liners to further reduce fish stress (if needed). Each bag is filled with fresh saltwater (not the water from the collection containers) and pure oxygen is added for fish respiration. Temperatures along shipping routes are determined each day and heat and ice packs are added to individual boxes as needed. We use Styrofoam inner boxes and corrugated outer cartons for all shipments.
We send shipments every day of the business week from Monday-Thursday. We do not ship out on Friday.
We’ve found that the only carrier we can rely on and trust is UPS. When your order ships, you will receive an e-mail containing your item number(s) and tracking number in order to make arrangements to sign for your order on arrival.
All livestock will require a “Direct Signature” for delivery. This means someone from your home over the age of 18 must sign for the delivery. Packages WILL NOT be left on a doorstep without a signature. For packages that are signed for by a neighbor, the standard DOA policy will be void.
We also suggest having your order shipped to your local UPS facility for hold until pick-up. This prevents your animals from traveling around in the back of a hot/cold UPS truck all day long. Also, most packages are available for pick-up by 8:30am local time. Should you choose this option, we require pick-up within 3 hours of arrival of your package or DOA policy is void. In order to have your package held at your local UPS, please make a note in the “comments” section of the checkout page, or shoot us an email right after your purchase.
Carrier delays due to mechanical failures, weather, or random acts of God which result in loss will not be covered under the guarantee.
If a package is rejected for any reason, the customer will be responsible for the full cost of the shipping invoice.